Aycent WhatsApp
Features
Our WhatsApp Business API Platform helps manage their WhatsApp marketing through a single platform allowing you to manage your marketing and sales through WhatsApp automated messaging sequences and reporting.
Introduction
Aycent's WhatsApp Business Platform
Aycent's WhatsApp Business Platform combines the widespread use and simplicity of WhatsApp with the powerful features of our CRM platform. This integration enables businesses to centralize customer interactions, streamline workflows, and provide personalized service directly through WhatsApp. It helps improve engagement, response times, and gain valuable insights from chat data while ensuring data security and compliance. Enhance your customer communication with Aycent's WhatsApp Business Platform.
Features of Aycent's WhatsApp Business Platform
Features
Bulk Message Broadcast
Service enabling mass messaging to a large number of customers simultaneously.
- Import contacts from various formats (CSV, Excel).
- Customize messages with placeholders for personalized information (e.g., names, order details).
- Compliance with WhatsApp's messaging policies to avoid being flagged as spam
Features
Live Chat
Real-time chat functionality for immediate customer interaction.
- Support for Web chat channels.
- Instant notifications for incoming messages.
- Single agent handles multiple chats.
Features
Message Scheduler
Decide whether to send the broadcast immediately or at a scheduled time. Set up recurring broadcasts if necessary (Tool to schedule messages for future delivery).
- Immediate send or schedule for a specific date and time.
- Set up recurring messages (daily, weekly, monthly).
- Time zone support to ensure messages are sent at optimal times for recipients.
Features
WhatsApp Automation Builder (Action Centre)
- Reply buttons with template and message.
- Add contact to Contact List (Lead Management).
- Text Message.
- Button
- Advance - Send reply to another user
Features
Saved Messages History
Comprehensive logging and monitoring of all customer interactions.
Features
Reporting
Extensive chat analytics, downloadable real-time and dynamic delivery insights
- Real-time dashboards showing message delivery, read rates, etc.
- Customizable reports for different metrics.
- Downloadable data for offline analysis.
Features
Auto-save Contact
A feature that automatically stores or adds contacts (WhatsApp - Contact Book) without requiring manual input from the user.
Features
WhatsApp Template Management
Manage pre-approved message templates for WhatsApp.
- Template creation and submission for WhatsApp approval.
- Categorization (Utility and Marketing) of templates for ease of access.
- Analytics on template usage and performance.
Unlocking Business Potential with
Aycent‘s WhatsApp Business Platform
